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Lauren Elmore

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Latest activity by Lauren Elmore
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    Lauren Elmore created an article,

    My colleague needs to upload photos but doesn't have an account. What should I do?

      Please send us a new user request (click here to learn how to do that).  Please also request expedited creation of that user’s account so that we can get working on your project as quickly as pos...

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    Lauren Elmore created an article,

    Is there a size limit for the drone photo upload?

    There is no size limit for an individual file or the number of photos.  However, large files and/or a large number of files may take a while to finish uploading.

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    Lauren Elmore created an article,

    Can I add more photos to my upload?

    Can I add more drone photos to my upload? If you have not completed the upload process yet, you can still go back to the upload browser and select more photos to upload.  However, if you have alrea...

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    Lauren Elmore created an article,

    Why is the photo upload taking so long?

    Large photo files and/or a large number of files may take a while to finish uploading.  The time required to complete the upload will also be impacted by your site’s internet connection’s bandwidth...

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    Lauren Elmore created an article,

    What if I uploaded duplicates of some of the drone photos?

    What if I uploaded duplicates of some of the drone photos? Even though our uploader does allow duplicate files to be uploaded, the duplicates are identified and filtered out by the Firmatek Cloud a...

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    Lauren Elmore created an article,

    How do I know if my drone photo upload was successful?

    You will know the drone photo upload was successful if you did these things: Got to the Upload Information Form Filled out the form Clicked on SAVE, and You were brought to one of the “blank” del...

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    Lauren Elmore created an article,

    Why don't I see my site on the site selection list on the drone photo upload form?

    Why don't I see my site on the site selection list on the drone photo upload form? First, make sure you have checked the entire list of sites.  If you are certain the site you need is not on that ...

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    Lauren Elmore created an article,

    What if I lose internet connection during my photo upload?

    Don’t worry! When it comes back, the upload will resume.  Just do not close your browser window.

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    Lauren Elmore created an article,

    What if I uploaded duplicate photos?

    Don't worry! Even though our uploader does allow duplicate files to be uploaded, the duplicates are identified and filtered out by the Firmatek Cloud and do not impact the analysis.

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    Lauren Elmore created an article,

    What do I do if I forgot to include some of my drone photos during the upload process?

    If you have not completed the upload process yet, you can still go back to the upload browser and select more photos to upload.  However, if you have already completed the submission process, do no...